Policies


Shipping

  •     Orders are shipped 1-4 days after order is place, unless noted otherwise.
  •   All orders are shipped priority mail and have 100$ insurance included
  •     If signature confirmation or extra insurance is needed, please contact me before hand, there will be an extra fee.
  •     I am not responsible for mail lost because I was provided the wrong address
  •     I am not responsible for mail lost or stolen once it leaves my hands, please use a safe and secure shipping address and request signature confirmation/extra insurance if you need to.


Returns

I want you to be happy with your purchase, and if you aren’t, for whatever reason...I will accept returns, no questions asked. Buyer is subject to a 5-15$ restocking fee, depending on product and where it was shipped to.

If item is flawed due to my mistake, I will pay for shipping.

I must be notified of requested return within 2 weeks of receiving the item, and must receive the item within 2 weeks of return request. Money will be returned once item is received.

 

Guarantee:

In order to back up my work and give folks peace of mind that my products are worth their hard earned money, I have a warranty. If anything breaks within the first 2 years, I will fix and pay for shipping. After 2 years I will still fix, but buyer pays for shipping. Just simply keep a copy of your receipt handy. If something needs fixing and is from heavy use and not consequential of my own skills, there may be a fee for my time, charged at 25$ an hour.


Custom Orders:

At the moment I do not take custom orders. I do have a made to order section that allows you to pick your webbing, liner, and main fabric for a personalized experience.

 

Other Disclaimers:

I have a husky dog. She never stops shedding. I take my time cleaning each bag before sending off, but, if you're very allergic to dogs, or will be very unhappy if you find a stray hair, I suggest you don't take the risk. SORRY!