Policies

Shipping

  •     Orders are shipped 1-4 days after order is place, unless noted otherwise.
  •     If signature confirmation or extra insurance (over 50$) is needed, there will be an extra fee.
  •     I am not responsible for mail lost because I was provided the wrong address
  •     I am not responsible for mail lost or stolen once it leaves my hands, please use safe and secure shipping address and request signature confirmation/extra insurance if you need to.


Returns

  •     If item is damaged or flawed, I will take it upon myself to decide to repair or replace. In this case I will pay for shipping.
  •     If you wish to return item because you don't like it, I will return your money, but, it is buyers responsibility to pay for shipping.
  •     If item comes back to us with obvious malicious damage or mistreatment, item will be sent back to customer and exchange will not be accepted
  •     I must be notified of the return in 2 weeks from when the package was received. I must receive the returned item 2 weeks from being notified.
  •     Basically, I am a reasonable, honest person and I don't want to do anyone wrong, if you have an issue, please get in touch.That said, please don't take advantage of me or be a jerk about it.

Guarantee:

I will guarantee my work for 2 years. MEANING: if something breaks in the first 2 years, I will pay for shipping and repair. Once first 2 years has passed, I will still repair  but, customer must pay for shipping, and small repair fee depending on the fix. Please hold on to a copy of your receipt for this service.

BUT! if repair is due to user error, buyer must pay shipping and repair fee.

Custom Orders:

If you want a bag I make but with different hardware or liner, easy peasy, I can do that just shoot me an email. As for more in depth custom orders:
I am open to custom orders, but, am trying to focus mostly on my own designs. Just contact me explaining what you are looking for and we can go from there. Please understand that a custom order will take more time, and cost more. Custom designing is a lengthy process. Don't be afraid to email me though, and please do not be offended if I do not take on your project at the time.

Other Disclaimers:

I have a husky dog. She never stops shedding. I take my time cleaning each bag before sending off, but, if you're very allergic to dogs, or will be very unhappy if you find a stray hair, I suggest you don't take the risk. SORRY!